As Chief Experience Officer, Nathan brings a strong operational background and a customer-first mindset to everything he does. He oversees the Customer Success team, leads company-wide product training, and works closely with the Engineering & Innovation team to keep PSTrax intuitive, effective, and aligned with public safety needs and processes.

Nathan partners directly with agencies to gather feedback, refine system design, and prioritize updates that address real-world challenges. His commitment is to take care of our customers by delivering user-friendly, value-based tools that support their mission, improve daily operations, and enhance accountability. Under his leadership, PSTrax continues to evolve with the needs of the first responder community.

As a veteran in the field, Ray Shanahan brings decades of real-world EMS experience to his role at PSTrax. Throughout his career as a paramedic and EMS leader, he has worked across private and municipal systems, overseeing operations, compliance, and service delivery.

He understands the unique challenges agencies face in managing assets, personnel, and daily operations, and the pressure to stay mission-ready at all times. Ray is passionate about helping departments implement practical, efficient solutions that strengthen accountability, improve readiness, and support better outcomes for responders and the communities they serve.